Returns & Exchanges

Due to the perishable nature of our cold-shipped pickles, we cannot accept physical returns; however, we are committed to ensuring every jar arrives crisp and fresh. If your order is damaged or unsatisfactory, please reach out to our team within 7 days of delivery for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging, the shipping label, and the specific issue with the product to help us improve our shipping process.

• 2.
  Contact Support

  Email our customer service team with your order number and the photos attached to initiate a claim for your perishable items.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to verify the damage or freshness concern.

• 4.
  Resolution

  Once approved, we will issue a refund to your original payment method or ship out a fresh batch of pickles at no additional cost.